Posts Tagged ‘westwood massachusetts’

Jan Robert Horsfall takes on Chief Marketing Officer position with Turbine

Tuesday, March 17th, 2009

Turbine announced yesterday that they’ve created a new position at their Westwood, Massachusetts headquarters, Chief Marketing Officer, that will be filled by Mr. Jan Robert Horsfall.  In this position Horsfall will be responsible for leading the companies worldwide branding efforts as well as oversee all consumer and partnership marketing programs, including product planning and positioning, and execution of customer acquisition and retention strategies.

“Jan is a veteran marketer with very deep experience in both consumer and online marketing which will help us reach customers in new, innovative ways,” said Jim Crowley, President and CEO of Turbine, Inc. “He brings a proven track record in building surging brands, leading large and successful teams and a deep understanding of what makes consumers tick. We expect his leadership to create world-class marketing programs that drive additional growth for Turbine. Again, it’s clear we’re putting one of the best senior teams in the business together at Turbine!”

Horsfall does not come to Turbine with a gaming pedigree, but rather a myriad of varied experience from a number of industries, including consumer and merchant brand organizations in the Internet, Energy, Telecom and Retail.  And while Horsfall will be focusing on marketing, he’s had past experience with the ‘Big Picture’, having served as CEO for a number of successful companies including Gelazzi, Inc., Whie Summit Strategies, Inc., and Gemini Voice Solutions.  In his role as Vice President of Consumer Brand Strategy at the Valvoline Company, Horsfalls is the man responsible for widespread organizational and strategic changes that saw the company rise from the #5 market share position to  a leading industry position.   Most notable in Mr. Horsfalls’ resume is/was his position as Vice President of Marketing for Lycos Inc.  Lycos still holds the record for worlds’ fastest IPO in NASDAQ history, and was sold to Spain based Terra Networks S.A. in 1999 for $7.5 billion.

“Turbine has built an amazing brand experience with strong global recognition and incredible good will,” said Horsfall. “This is a tremendous opportunity to build upon the company’s strong reputation. The clear goal is to understand our consumer’s values in light of the constant technology and creative innovation which Turbine is known for, and then lead the team that is integrating these brand experiences into our consumers’ lives. It comes down to making these brands naturally indispensible based upon tying together those consumer values and the amazing stuff we’re creating which nobody has ever seen. I hope to combine my enthusiasm for online communities and gaming with my passion for the consumer to help the Turbine brand realize its greatest potential.”

So why create a new position now?  Aren’t Turbine’s offerings cranking in millions of players everyday?  The answer would be yes, but lest we forget what Turbine’s got in the works: a microtransaction based title, a first for the company.  After the flurry of activity around the first of the year (remember Turbine’s public posting of a job ad looking for a microtransactions manager?), if Turbine was getting ready to launch a first, wouldn’t it make sense for them to get a good marketing manager on board?  New and innovative product in the pipe + new position of Chief Marketing Manager = coincidence?

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Turbine seeks microtransactions manager

Sunday, January 4th, 2009

With more and more Western development companies starting to see the light, or at least investigate and test the waters of microtransactions, 2009 looks like it might very well be the year of RMT and/or MTX.  More and more western developers simply can’t ignore Nexon’s run away success, doubling and tripling revenues from the previous year.  SOE is a prime example with the recent EverQuest and EverQuest II introductions of items available via an in-game shop, not to mention ‘home’.  EA is still working hard on microtransaction based Battlefield Heroes, and now Turbine is recruiting for a new position.

Despite recent staff cuts, Turbine’s Westwood, Massachusetts office is currently recruiting for a “microtransactions/e-commerce manager” who’s job responsibilities will include “delivering and maximizing the revenue derived from Turbine’s micro-transaction-based in-game store.”

While Turbine has kicked this idea around in a number of interviews, they’ve never given a truly concrete answer, but this job ad certainly hails a new direction for Turbine. 

While the Eastern market has a tendancy to lean on the ‘pay to pwn’ style of play, offering players superior items (mainly weapons and armor), this concept hasn’t really taken off in the Western market, where players like a more balanced play style, but do support cosmetic and non-stat enhancing items.  Turbine has played a lot of cards right in the past, and it would be a mighty stretch for them to botch this kind of deal.  If anything, I’m willing to bet the farm on the fact that Turbine is obviously going to respect the market that they’re working in and only offer cosmetic upgrades.  Then again – I may be entirely wrong, which, I hope for Turbine’s sake, I’m not.

Turbine’s responsibilities for this microtransaction/e-commerce manager include:

 

  • Deliver sales and drive growth in monthly in-game transaction amount and frequency through merchandising and price/product mix optimization
  • Recommend and implement in-game store offerings and promotions
  • Use web analytics tools to optimize store layout, flow, and user experience
  • Develop product catalog and roll-out plans for new product offerings
  • Provide detailed reports and analysis of sales, traffic, and in-game merchandising
  • Create and deploy email promotions to drive players to the in-game store
  • Work with product development to balance the in-game economy and ensure that revenue driving game features and items are available to players
  • Keep abreast of competitor and micro-transaction/e-commerce practices
  • Identify short and long term product initiatives and opportunities for meeting goals and driving revenue