Posts Tagged ‘media publishers’

Charging for online content – who’s willing to pay for what?

Wednesday, February 17th, 2010

A new study conducted by Nielsen has revealed that consumers will definitely “maybe” pay for online news and entertainment content that they now receive for free. However, the majority of respondents (85 percent) indicated that they’d rather the currently free content stay that way. Interestingly, survey respondents were far more willing to pay for certain services, while others don’t seem to be worthy of breaking out the credit card for, especially if they’ve previously done so. The study is in depth, as Nielsen surveyed over 27,000 consumers across 52 countries.

The big winners in the “will maybe pay for” category include theatrical movies, music, games, and professionally produced video (i.e. television). The current print industry buzz around microtransactions in online magazines and newspapers fell into the middle of the pack, an improvement over a Forrester Research report in November found that 80 percent of U.S. consumers would not bother to access online newspaper or magazine sites if they were no longer free. Rounding out the pack were amateur productions including podcasts, consumer generated video and blogs. Interestingly, social communities (i.e. social networks) scored just above podcasts and below Radio. A dichotomy unresolved, as the gaming activity on these social communities is clearly generating large amounts of revenue, that some are obviously interested in paying for.

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Some statistics from Nielsen’s survey:

  • More than half of those surveyed (52%) preferred a microtransaction payment model over a full subscription to acquire content. However, only 43% indicated that implementing an easy payment method would make them more likely to pay for online content.
  • Better than three out of every four survey participants (78%) believe if they already subscribe to a newspaper, magazine, radio or television service they should be able to use its online content for free.
  • At the same time, 71% of global consumers say online content of any kind will have to be considerably better than what is currently free before they will pay for it.
  • Nearly eight out of every ten (79%) would no longer use a web site that charges them, presuming they can find the same information at no cost.
  • As a group, they are ambivalent about whether the quality of online content would suffer if companies could not charge for it—34% think so while 30% do not; and the remaining 36% have no firm opinion.
  • But they are far more united (62%) in their conviction that once they purchase content, it should be theirs to copy or share with whomever they want.

What’s also interesting to note from this survey is the top slots. Movies, Music, Television, and Games. Is there perhaps a program a great number of us already have installed on our machines that gives us direct access to all 4? If you own and iPhone or iPod, or simply like music, television, and movies at your fingertips, chances are you’ve got iTunes installed on your machine. While I’m not going to say that Apple itself has revolutionized the industry, but they have certainly built a platform that has introduced millions to the concept and procedure of purchasing content online with a direct digital deliver method. Now….if print media publishers could reconcile a content gateway through iTunes…well, that might drastically effect the results of the Nielsen survey.

 

Former New York Press President and Publisher Michael J O’Hara on microtransactions

Friday, February 27th, 2009

Michael J O’Hara is a print and online media expert having close to 20 years experience in both on and offline media.  He has served as President and Publisher of one of New York City’s leading alternative newspapers and online portals, The New York Press.  Michael also holds a bit of Virtual World experience, having served as CEO of 3D Pipeline, a premier enterprise software company with physics-based rendering engines used in flight simulation, surgical medical training, sensor development, and educational training and research.

Stemming from our initial conversation concerning Walter Isaacson’s rapidly becoming ‘infamous’ Time article in which he puts forth the concept of saving print media via online microtransactions, Michael and I sat down to discuss the state of print media and where microtransactions fit into the mix.

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O’Hara agrees that both ‘analogue’ and online digital media publishers are desperately seeking a mechanism that will compensate them, thereby allowing them to pay for good journalism and provide readers with a more robust content application.

“I think if microtransactions could take off, it could be a real bone for these guys,” says O’Hara, “…most of them have attempted or dabbled in the subscription model, and the only one who’s been marginally successful from an analogue to digital perspective is the Wall Street Journal.”

[When media mogul Rupert Murdoch acquired the Wall Street Journal he publically speculated about dropping the monthly subscription fee.  However, after reviewing the revenues, Murdoch decided to stand by the fee; a decision which has now proven to be very wise.]

Searching my internal memory bank of how online print media has run its course over the years, from charging to not charging and back to charging again, Michael offers up his opinions on the reasoning behind it all.  “The economy is certainly driving this even more, with all the layoffs, and the fact that subscriptions, most publishers would agree, are not going to be able to drive eyeballs to their pages by charging subscriptions.”

“Arguably, when you’re talking about a business model, I could say, if you sell enough microtransactions and someone thinks your product is that good eventually they’ll convert to a subscription.  That’s why I think that they may keep going down two paths, but that microtransactions might drive them into a subscription.”

As with all things that were once free, but now require a fee, there’s bound to be some resentment or push back from the average consumer.  To this O’Hara says, “I think it’s probably a question of convenience.”  Making a strong case by using Adobe’s Acrobat (pdf) software as an example, Michael explains, “I always think back to the time when we were first sent our first adobe pdf file, and you’re thinking, oh crap, I have to download another application to be able to read this, why can’t they just send it to me in word?  …We all downloaded it for the first time, and now you can’t imagine a day without using a pdf file.  I think the same thing holds true for microtransactions.”

“You’re going to have someone who’s an opinion leader, a tipping point, that isn’t a threat, but someone that these content people follow that’s going to have to stick their neck out there and make it an adoptable formula.”

With online games, both PC and console, as well as with virtual worlds, we’ve all become accustomed to microtransactions, and their place and value in our chosen entertainment.  Since this is not the case with print and online media, I asked Michael his thoughts on whether the device delivering the content could further drive this business model.

“I think that the one platform everyone has is a mobile phone, which are increasingly becoming mini computers, and although the screen is smaller and it’s not as user friendly, when you talk about iPod and Steve Jobs, he could have charged almost anything.  $.099 was the magic number, and the adoption was because so many people had the iPod; the other mp3 devices could have given it away and not been as successful as Jobs was at selling them at $0.99, and that’s the tipping point.”

“We’ve reached the time, it’s whether or not people can adopt a singular platform, and I think that’s the key to this [microtransaction] success.”

I then put Michael in the driver’s seat and asked him what he would do if this were his project.  “I would try it.  There’s no doubt in my mind that I would try microtransactions. “

“The more that we become attuned to this is really the only way you get a good story, there are certain stories you’re willing to pay 10 cents or two bits for, then I think you’ll see that tipping point, you’ll see the adoption curve swing over, and that’s what’s necessary.”

Find out more about Michael J O’Hara at The O’Hara Company and/or talk to him directly on twitter.

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